Summer 2027 Customer Experience Analyst Graduate Intern
Core
Support customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization.
Role type
Graduate intern, Customer Experience Analyst
Builds
Customer journey maps, experience recommendations, and reports for stakeholders
Domain
Healthcare + Customer Experience/Digital Strategy
Deliverable
dashboards & analysis
Required skills
Voice-of-customer data analysis, customer journey evaluation, digital experience assessment, Adobe Analytics, process improvement, content and SEO optimization
Preferred skills
Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, digital experience analysis
Responsibilities
Analyze voice-of-customer data, evaluate customer journeys, conduct website and digital experience assessments, review Adobe Analytics insights, support process improvement initiatives, develop journey maps and experience recommendations, prepare presentations and reports for stakeholders