Senior Client Service Manager - Strategic / LTE
Core
Partner with Client Managers to maintain and grow existing business, ensuring positive account relationships and resolving operational issues for group administrators.
Role type
Senior Client Service Manager (Strategic/LTE)
Builds
Account service delivery, benefit plan implementations, and problem resolution workflows.
Domain
Health Insurance / Benefits Administration
Deliverable
client delivery
Required skills
Problem solving with strategic thinking, project management, financial analysis, regulatory compliance analysis, benefit plan auditing, proposal preparation, stakeholder liaison
Preferred skills
None stated
Technologies
None stated
Responsibilities
Partner with Client Managers to maintain and grow existing business; Assist in preparing benefit design analysis and financial reports; Analyze operational business problems and implement solutions; Audit Benefit Plan set-ups for compliance; Manage end-to-end project resolution for account issues; Develop processes for account implementation activities; Serve as primary contact for day-to-day account service issues.
Seniority
Senior, hands-on IC