Senior Client Service Manager - DE
Core
Partner with Client Managers to maintain and grow existing business, ensuring positive account relationships and resolving operational issues for group administrators.
Role type
Senior Client Service Manager
Builds
Account renewals, benefit design proposals, and seamless service delivery for client accounts.
Domain
Health Insurance / Benefits Administration
Deliverable
client delivery
Required skills
Benefit design analysis, financial reporting, problem resolution, process implementation, stakeholder liaison, enrollment management, contract implementation support, customer satisfaction management, MS Office proficiency
Preferred skills
None stated
Technologies
MS Office (Outlook, Word, Excel, PowerPoint)
Responsibilities
Schedule and conduct client service meetings, assist in proposal preparation, run financial reports on utilization data, develop product implementation specifications, resolve operational business problems, support contract implementation, review renewal documentation, serve as primary contact for day-to-day account issues.
Seniority
Mid-level, hands-on IC