Retail Store Manager
Core
Oversee sales and operations of a specific Highmark Direct Retail Store, serving as a leadership role to execute SOPs and monitor performance.
Role type
Retail Store Manager
Builds
Highmark core products, HMIN products, Senior products, and ancillary products (Dental, Travel, Pet, SNPs)
Domain
Health Insurance / Retail
Deliverable
product features
Required skills
Sales execution, operations management, compliance adherence, staff scheduling, customer feedback analysis, new-product launch execution, sales training delivery
Preferred skills
Associate's degree, 2 years in metric-driven sales
Technologies
Microsoft Office
Responsibilities
Serve as a sales representative on the store's weekly schedule; Conduct daily monitoring and reporting of sales numbers; Ensure Operations Manual adherence and federal compliance; Maintain a high-quality store appearance and optimal stock levels; Monitor customer feedback to improve store ops/service; Complete required training including Annual Medicare/CMS certification