Patient Logistics Coordinator - AHN One Call
Core
Optimizing bed utilization and ensuring appropriate patient placement within AHN facilities by leveraging triage notes, hospital protocols, and insurance verification to assign patients to clinically appropriate units.
Role type
Patient Logistics Coordinator
Builds
Efficient patient flow and bed assignment strategies
Domain
Healthcare operations / Hospital administration
Required skills
Medical terminology, Insurance verification, Call center experience, EMR data analysis, Multichannel phone system operation, PC software proficiency
Preferred skills
Associates Degree, Prior experience in medical setting, financial services, or high-volume customer service
Responsibilities
Leverage EMR data to identify and resolve bottlenecks in patient flow; Proactively identify and resolve potential patient placement challenges; Maintain accurate EMR of bed assignments and patient insurance information; Facilitate smooth patient transfers by collaborating with physicians, care managers, and referring hospitals; Monitor bed availability and cleanliness to minimize wait times; Analyze data related to patient placement to identify areas for improvement; Precept/mentor new employees