IT Support Technician
Core
Provides technical support to end-users for PC, server, hardware, or software applications and serves as a point of technical escalation.
Role type
IT Support Technician
Builds
Maintains site hardware, network infrastructure, and business systems (MES, SAP RF Scanners, PBX, file services).
Domain
Manufacturing / Enterprise IT
Required skills
hardware troubleshooting, network administration, systems administration, database administration, backup management, asset inventory management, user training, process documentation, license auditing, wireless device support
Preferred skills
cost reduction process improvement, trend reporting analysis, continuous improvement metrics
Technologies
PC, server, hardware, software applications, tape rotation, ghost images, MES, SAP RF Scanners, PBX, wireless devices (Blackberry), network hardware, file services, Print Services, Terminal Servers
Responsibilities
Monitor asset inventory, administer network hardware, maintain and troubleshoot site PBX, provide on-call support, create and configure ghost images, load and verify software packages, troubleshoot end-user problems, assist administrators in rotational duties for network/systems/business systems/database administration.
Seniority
Individual Contributor