IT Support Technician II (Shift Rotations)
Core
Support IT infrastructure and end-user readiness for new factory startups and existing facilities, including hardware installation, troubleshooting, and site bring-up.
Role type
Mid-level IT Support Technician (Factory/Manufacturing)
Builds
IT infrastructure, workstations, printers, scanners, and shared devices for factory and warehouse environments
Domain
Manufacturing / Factory Operations
Required skills
Active Directory, hardware installation and imaging, network troubleshooting (VLANs, VPNs), scanner troubleshooting (MES/SAP RF), user account management, incident management, knowledge base maintenance
Preferred skills
A+ certification, manufacturing floor IT support experience, large-scale deployment experience
Technologies
Active Directory, MES, SAP RF, Microsoft applications
Responsibilities
Install and configure PCs and peripherals, troubleshoot end-user issues, support mobile device enrollment, maintain inventory of computer parts, provide phone-based or remote support, monitor Service Desk queues, support factory startup and ramp activities
Seniority
Mid-level, hands-on IC