IT Support Technician I
Core
Provide technical support for PC, server, hardware, and software applications in a new factory startup environment, including IT infrastructure readiness and end-user support on the manufacturing floor.
Role type
IT Support Technician (Level I)
Builds
IT infrastructure and end-user readiness for a new factory startup
Domain
Manufacturing / Factory Operations
Required skills
PC and peripheral installation/configuration, Active Directory administration, ticket management, basic network troubleshooting, hardware repair, software package management, mobile device enrollment
Preferred skills
A+ certification, manufacturing/factory floor IT support experience, large-scale deployment experience
Technologies
Active Directory, MES, SAP RF, Microsoft applications
Responsibilities
Troubleshoot and resolve end-user issues, install and configure PCs and peripherals, monitor and resolve service desk tickets, support IT infrastructure during factory build and commissioning, assist with initial deployment of IT equipment across office and manufacturing floors, provide training and technical assistance to users
Seniority
Junior, hands-on IC