HR Shared Services Manager
Core
Lead delivery of employee services and manage a distributed team across the U.S. and Latin America, ensuring consistent execution of global HR processes and standards.
Role type
Senior HR Shared Services Manager (Regional Lead)
Builds
Employee lifecycle support, inquiries, and transactions for the Americas region
Domain
Human Resources / Shared Services / Americas (US & Latin America)
Required skills
Operational leadership, service delivery performance management, process improvement and standardization, data-driven decision-making, team leadership and development, stakeholder collaboration, change management, customer and employee experience focus
Preferred skills
Latin America HR operations knowledge, automation adoption, data analytics solutions, Portuguese language proficiency
Technologies
Workday, HRIS systems, AI-enabled solutions
Responsibilities
Lead delivery of Employee Services across the Americas region; Manage and develop a distributed team across multiple locations; Own regional service delivery performance including SLAs and KPIs; Execute globally defined processes and standards; Drive continuous improvement within the region; Ensure accurate processing of employee data in Workday; Drive adoption of employee self-service; Partner with HRIS and technology teams for automation; Collaborate with Centers of Excellence; Ensure adherence to labor laws and audit requirements; Maintain SOPs and knowledge base; Analyze service trends and performance data.
Seniority
Senior, hands-on IC with people leadership