Manufacturing System Support Technician I - 2nd shift
Core
Provide technical support to end-users for production applications, troubleshooting issues, and ensuring minimal downtime.
Role type
Manufacturing System Support Technician
Builds
Production applications (MES 4.0) and operational efficiency
Domain
Manufacturing / IT Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, Configuration Management, Knowledge Database maintenance, Training delivery, Safety compliance adherence, Process streamlining, Instruction interpretation, Incident management
Preferred skills
A+ certification, Microsoft applications proficiency
Technologies
MES 4.0, Microsoft applications
Responsibilities
Troubleshoot and resolve end-user problems with production applications; Contribute to Knowledge and Configuration Management Databases; Provide technical assistance and training to production employees; Recreate user problems to find long-term solutions; Identify and implement cost-saving measures; Ensure adherence to safety, health, and quality standards; Confer with managers on complex situations.
Seniority
Entry-level, 1 year experience
