Head of Digital Operations, Germany
Core
Lead day-to-day and long-term digital service delivery across multiple centers in Germany, managing a €22M business and a team of ~200 professionals to drive operational excellence and customer experience.
Role type
Senior leadership (Head of Digital Operations)
Builds
Digital transformation services, records and information management, data centers, asset lifecycle management
Domain
Information management / Business Process Outsourcing (BPO)
Required skills
Strategic operational leadership, P&L management, financial forecasting, LEAN/process optimisation, team building and coaching, compliance and safety standards management, stakeholder partnership
Preferred skills
MBA or advanced degree, experience with Kofax Capture/KTM, experience in globally matrixed organisations
Technologies
Kofax Capture, KTM
Responsibilities
Manage and sustain business strategies, budgets, and operational performance; Build and coach a high-performing team of ~200 employees; Oversee service quality, labor utilisation, and customer satisfaction using KPIs; Manage facilities, vehicles, health and safety standards, and system conversions; Collaborate with Sales, HR, IT, and Finance to drive revenue and digital initiatives
Seniority
Senior, hands-on IC with strategic scope
