Agente de servicio al cliente bilingüe
Core
Provide expert customer care and support for internal and external clients, resolving cases and ensuring service continuity.
Role type
Customer Support Agent
Builds
Customer service experiences and case resolutions
Domain
Records and information management
Deliverable
client delivery
Required skills
Advanced English (C1), case management, CRM proficiency, remote training, cross-functional coordination, process improvement
Preferred skills
Process management training, analytical ability, office tools proficiency
Technologies
Salesforce Service Cloud
Responsibilities
Manage responses to internal and external clients via Salesforce Service Cloud; Provide support for account closure cases; Prioritize and track client claims and incidents; Remotely train and orient clients on Iron Mountain services; Coordinate with operations and business areas to ensure collaborative service excellence; Promote new company technologies during client interactions
Seniority
Entry-level to Junior