Performance Insights Analyst
Core
Design and deliver analytical insights to drive performance of clients' debt recovery portfolios, focusing on collections, recoveries, and customer outcomes.
Role type
Performance Insights Analyst (Data & Analytics)
Builds
Data-driven initiatives to enhance recoveries capabilities and improve customer outcomes for public and private sector clients.
Domain
Debt recovery and collections
Deliverable
dashboards & analysis
Required skills
SQL, Python, R, Excel, data management, analytical problem-solving, translating business objectives into analytical agendas
Preferred skills
Designing and improving collections strategies, Bachelor's degree in numerical subjects (Mathematics, Statistics)
Responsibilities
Design and deliver analytical insights to internal stakeholders and external clients; Monitor and improve customer outcomes through data management and analysis; Shape and put into practice standards and processes for recoveries performance management.
Seniority
Individual Contributor