Technology Operations Analyst

CRI - Heredia, CR💼 Full-time🗓 2026-09-24 → 2026-09-25

Core

Front-line operator responsible for 24/7 event and incident management of customer-facing and internal applications and infrastructure to prevent or mitigate customer impact.

Role type

Technology Operations Analyst (Incident Management)

Builds

Incident response workflows and stability for Equifax applications and infrastructure

Domain

IT Operations / Incident Management / Cloud Infrastructure

Deliverable

client delivery

Required skills

ServiceNow, PagerDuty, AppDynamics, Datadog, Apica, Solarwinds, AWS, Statuspage

Responsibilities

Monitor applications and infrastructure for events and incidents, escalate to support teams when necessary, partner with business sponsors and system administrators

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About Equifax

Financial Services18797Atlanta, GA, US

At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, E