Director, Fraud Operations & Customer Success
Core
Operational leader driving product adoption, vendor management, and commercial growth for a data and fraud solution portfolio.
Role type
Director, Fraud Operations & Customer Success
Builds
Fraud detection solutions, managed services, and professional services for enterprise clients
Domain
Financial crime prevention, fraud operations, and data intelligence
Deliverable
production ML models | product features | client delivery
Required skills
Fraud operations strategy, vendor relationship management, commercial growth, team leadership, financial forecasting, product adoption planning, executive reporting, SDLC project delivery, risk scoring engines, API-integrated fraud platforms
Preferred skills
MBA degree
Responsibilities
Align fraud operations with business strategy, define adoption strategies to maximize ROI, serve as trusted advisor to client C-suite, oversee third-party vendor operations, direct internal and client-embedded fraud investigators, convert client insights into product specs, recruit and mentor hybrid teams, identify upselling opportunities, develop automation and AI strategies, plan new client onboarding, assess operational readiness for product launches
Seniority
Director, strategic leadership & team management
