Director, Fraud Operations & Customer Success
Core
Operational leader driving product adoption, vendor management, and commercial growth for a data and fraud solution portfolio.
Role type
Director, Fraud Operations & Customer Success
Builds
Fraud detection solutions, managed services, and professional services for enterprise clients.
Domain
Financial crime prevention, fraud operations, and data intelligence.
Required skills
Fraud operations leadership, risk management, financial crime prevention, vendor operations, commercial growth, team leadership, product strategy, data analytics, API integration, SDLC management.
Preferred skills
MBA degree, bilingualism (English/French).
Responsibilities
Align fraud operations with business strategy, manage client relationships and escalations, oversee third-party vendor operations, lead fraud investigators and CSMs, drive revenue through upselling and new service offerings, convert client insights into product specs, develop automation and AI strategies, manage new client onboarding and product launches.
Seniority
Director, strategic leadership & team management
