Continuous Improvement Black Belt
Core
Analyze, maintain, and improve performance on key metrics and drive a continuous improvement culture for business accounts.
Role type
Continuous Improvement Black Belt
Builds
Process improvements, innovation drives, and digital transformation initiatives
Domain
Business Process Optimization / Operations Excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma Black Belt certification, process diagnostics, data analysis, project management, roadmap creation, training facilitation, business case development, KPI tracking
Preferred skills
Experience in Services Sector, BPO, or Contact Centre, RPA/IT/analytics solution deployment, ISO/COPC quality systems knowledge
Technologies
RPA, IT solutions, analytics solutions
Responsibilities
Evaluate and oversee operations improvement projects from research to transition, design and mentor improvement plans, create roadmaps for process improvements, drive implementation of initiatives, design and facilitate Lean Six Sigma trainings, mentor project leads, devise business cases for digital transformation, project manage RPA and analytics deployments, lead customer-facing assignments, perform process maturity analysis, establish Quality Systems and Procedures, devise KPIs and track progress
Seniority
Mid-level, hands-on IC
