OTC Senior Analyst
Core
Manage customer accounts, collections, and dispute resolution to support healthy cash flow and accurate financial reporting within the Order-to-Cash process.
Role type
Senior OTC Analyst (Accounts Receivable)
Builds
Collections strategies, payment recovery, and accurate AR reporting
Domain
Automotive / Commercial Vehicles / Aerospace & Defense / Energy / Enterprise / Telecommunications / Industrials & Robotics / Medical technologies
Deliverable
dashboards & analysis
Required skills
Collections management, dispute resolution, account monitoring, forecasting, report preparation, customer negotiation, MS Excel, SAP knowledge
Preferred skills
EMEA billing/payment processes knowledge
Responsibilities
Manage assigned customer accounts and monitor due and overdue balances, Follow up with customers on outstanding payments and secure Promises to Pay, Handle customer queries related to billing, invoicing, and payments, Review and resolve customer disputes, deductions, and claims, Monitor ageing items and escalate overdue or unresolved cases, Cooperate with Cash Application and Billing teams to resolve account issues, Prepare forecasts, Past Due reports, and provide updates on AR account status
Seniority
Senior, hands-on IC