IT Support Specialist
Core
Frontline end-user support across multiple manufacturing plants and offices, maintaining desktop and application uptime.
Role type
IT Support Specialist
Builds
Desktop and application uptime for end-users
Domain
IT Support / Manufacturing
Required skills
Windows OS troubleshooting, Microsoft 365 administration, network troubleshooting (wired/wireless, IP, DNS), VPN configuration, remote desktop tools, hardware support (printers, scanners, mobile devices), imaging and deployment tools (SCCM, MDT), PowerShell scripting
Preferred skills
Multi-site support experience, after-hours rotation availability
Technologies
Windows, Microsoft 365, SCCM, MDT, PowerShell, VPN, Office 365
Responsibilities
Respond to end-user requests via phone, in-person, and ticketing system; Install, configure, and maintain desktops, laptops, and peripherals; Assist with software installation, updates, and patches; Troubleshoot connectivity and remote access issues; Escalate complex network and server issues; Implement local infrastructure changes; Document resolutions and maintain knowledge base; Support user onboarding and offboarding
Seniority
Mid-level, hands-on IC