Field Service Engineer
Core
Install, configure, repair, and maintain intraoperative ultrasound systems and transducers at customer hospital sites to support surgical visualization and clinical procedures.
Role type
Field Service Engineer (Medical Devices)
Builds
Intraoperative ultrasound systems and transducers for surgical teams
Domain
Medical technology / Surgical imaging
Deliverable
Physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, preventive maintenance, calibration, system configuration, inventory management, CRM usage, technical documentation, vendor credentialing compliance
Preferred skills
Bachelor's degree in Biomedical Engineering or Electrical Components, 4+ years experience in medical device field service, strong interest in software and technology
Technologies
Windows, CRM, diagnostic tools, standard test instruments, hand tools
Responsibilities
Install and configure intraoperative ultrasound systems and transducers at customer sites; repair equipment by installing or replacing parts per manufacturer specifications; perform preventive maintenance, calibration, and certification; interpret service manuals and use diagnostic tools to resolve malfunctions; advise customers on equipment upkeep best practices; provide phone-based support and troubleshooting; track inventory and alert management on low supplies; record customer requests in CRM; deliver training to Biomed and Clinical Engineering teams.
Seniority
Mid-level, hands-on IC
