IT Support Specialist
Core
Primary point of contact for internal IT help desk requests, ensuring seamless technology experience for employees.
Role type
IT Support Specialist
Builds
Employee onboarding/offboarding workflows, device fleet management, and endpoint security deployment.
Domain
IT Operations / Cybersecurity
Required skills
macOS administration, Windows troubleshooting, Google Workspace administration, cloud identity management, MDM management, endpoint security management, basic networking, technical documentation, autonomous research
Preferred skills
Bash scripting, PowerShell scripting, zero-trust network access solutions, engineering team support
Technologies
JumpCloud, Google Workspace, SentinelOne, macOS, Windows
Responsibilities
Serve as primary point of contact for internal IT help desk requests; Configure, deploy, and troubleshoot employee hardware in Mac and Windows environments; Administer employee onboarding and offboarding including user identities and SaaS provisioning; Manage and secure corporate device fleet using MDM; Deploy, monitor, and troubleshoot endpoint security software; Maintain IT documentation and knowledge-base articles; Research and implement solutions for emerging technical issues.
Seniority
Mid-level, hands-on IC