Implementation Support Team Lead
Core
Lead a team of Technical Support Engineers to manage operational, data-driven, and configuration-based tasks for EX.CO's video platform, ensuring high-quality client service and smooth onboarding.
Role type
Senior IC Team Lead (Technical Support & Implementation)
Builds
Automated workflows, developer tools using AI, and intelligent bots for workflow automation
Domain
Ad-tech / Video publishing platform
Deliverable
production ML models
Required skills
Team leadership, JavaScript debugging, CSS/HTML, AI workflow automation, AI agents/bots, logging/monitoring tools, production troubleshooting, Git, API response analysis, process improvement
Preferred skills
Ad-tech or video background, QA automation, technical degree
Technologies
JavaScript, CSS, HTML, Datadog, Groundcover, Logz.io, Git, JSON, XML
Responsibilities
Lead, mentor, and grow a team of Technical Support Engineers; oversee new client onboarding and day-to-day operations; handle complex escalations and debug production issues; create and run automated workflows and developer tools using AI; oversee platform configurations and QA; monitor system performance and flag anomalies; build and improve team processes and knowledge base; work with Dev, AdOps, Product, and CS teams; own reporting and internal dashboards.
Seniority
Senior, hands-on IC with team management
