IT Helpdesk Tier 2 Support
Core
Provide Level 2/3 IT Helpdesk support for Windows, macOS, and mobile devices within a Managed Service Provider (MSP) environment, managing Microsoft 365 administration, network configurations, and cloud resource management.
Role type
Senior IC IT Helpdesk Engineer (Tier 2/3)
Builds
IT services and support for diverse client businesses
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Microsoft 365 administration, network configuration (routing, switching, firewalls), TCP/IP, email security protocols (SPF, DKIM, DMARC), Azure AD, endpoint management (Intune, Autopilot), hardware/software troubleshooting, ticket management (via careerplan.io/jobs/CubX-Inc-IT-Helpdesk-Tier-2-Support-it-helpdesk-tier-2-support-at-cubx-inc)
Preferred skills
CompTIA A+, Network+, Security+, CCNA, Microsoft certifications (MS-100, MS-101)
Technologies
Active Directory, Azure, SonicWall, Meraki, Unifi, Microsoft Intune, Windows Autopilot, ITSM tools, iOS, Android
Responsibilities
Troubleshoot and resolve hardware/software issues for Windows, macOS, and mobile devices; Administer and configure Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive); Configure and troubleshoot network protocols (DNS, DHCP, VLANs, VPNs, firewall rules); Manage endpoint security and device provisioning via Microsoft Intune and Windows Autopilot; Implement email security protocols; Maintain accurate service ticket records; Provide client guidance and training on IT best practices; Engage in IT projects including hardware installs and cloud service deployments.
Seniority
Mid-level to Senior, hands-on IC