Business Analyst
Core
Translate business needs into actionable requirements for the Pega CRM platform to improve customer onboarding, servicing, financial crime, and operational workflows.
Role type
Senior Business Analyst (CRM/Agile)
Builds
Customer-centric solutions and process improvements for the Pega CRM platform
Domain
Financial Services / Customer Relationship Management
Deliverable
product features
Required skills
Requirements gathering, process mapping, user story creation, process flow design, stakeholder engagement, Agile facilitation, UAT coordination, process documentation
Preferred skills
Pega CRM platform experience, API knowledge (JSON/XML), SDLC awareness, Business Analysis certification, Agile certification, Pega certification
Technologies
Pega, Miro, Visio, Figma
Responsibilities
Engage stakeholders to analyze and document business requirements; Create user stories, acceptance criteria, and functional specifications; Analyze customer journeys to identify process improvements; Collaborate with Product Owners, Architects, and Developers to ensure effective delivery; Facilitate Agile ceremonies; Support impact assessments and coordinate User Acceptance Testing; Create and maintain process documentation and workflow diagrams.
Seniority
Mid-to-Senior, hands-on IC
