Business Analyst
Core
Pega Business Analyst translating business needs into functional requirements for CRM and workflow automation in financial services.
Role type
Senior IC Business Analyst (Pega/CRM)
Builds
Scalable, customer-centric CRM solutions and automated business processes
Domain
Financial Services / Customer Lifecycle Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Requirements elicitation, user story writing, process modelling, stakeholder management, Agile delivery, impact analysis, UAT support, mentoring
Preferred skills
Pega Platform experience, API integration knowledge, system integration understanding
Technologies
Pega Platform, Miro, Visio, Figma, APIs, JSON, XML
Responsibilities
Engage stakeholders to elicit and document CRM and operational requirements; Translate requirements into user stories, process flows, and functional specifications; Analyse end-to-end customer journeys to identify automation opportunities; Define business rules, decision logic, and workflow requirements within Pega; Collaborate with architects and developers to ensure technical feasibility; Support design of CRM capabilities including onboarding, servicing, and regulatory processes; Maintain and prioritise the product backlog; Perform impact analysis for proposed changes; Support UAT and review delivered functionality; Produce process models, workflow diagrams, and wireframes; Analyse performance metrics for continuous improvement; Mentor junior Business Analysts.
Seniority
Senior, hands-on IC with mentoring responsibilities
