Répartiteur(trice) - Assistance routière
Core
Dispatching road assistance requests to tow trucks and patrol vehicles to ensure rapid member support.
Role type
Operations dispatcher (road assistance)
Builds
Roadside assistance dispatch services for CAA-Québec members
Domain
Transportation / Roadside assistance
Deliverable
client delivery
Required skills
multi-stakeholder coordination, emergency prioritization, resource assignment, customer service, procedural compliance, IT tool proficiency
Preferred skills
English proficiency, customer experience focus
Responsibilities
Process electronic road assistance requests and verify information accuracy; Dispatch requests to tow trucks, patrol vehicles, and affiliated stations; Assign appropriate resources and vehicles while meeting response time targets; Evaluate and prioritize urgent situations during high-volume periods; Respond to inquiries from internal and external clients; Occasionally take incoming calls from members and clients; Communicate effectively with stakeholders with empathy and calm.