Conseiller(ère) transformation et amélioration continue
Core
Optimizing practices, modernizing processes, and implementing new technological solutions at the Member Relations Center to improve member experience and operational efficiency.
Role type
Senior IC transformation and continuous improvement consultant
Builds
New operational processes and features for the Member Relations Center's telephony platform
Domain
Member services / Customer support operations
Deliverable
product features
Required skills
Business process analysis, project management, Lean Six Sigma, Agile, UAT, Microsoft Office
Preferred skills
Member relations center domain knowledge, functional testing
Responsibilities
Lead projects as a project manager or facilitator for new solutions and processes; Analyze business needs and impacts with management; Map and document business processes; Act as a consultant to leadership for optimization recommendations; Participate in functional and user acceptance testing; Contribute to the evolution of the telephony platform; Foster adoption of new tools and best practices.
