Directeur(trice) des centres Voyages – Couronne Sud
Core
Lead travel centers in Trois-Rivières, Brossard, Montréal, and Sherbrooke to drive sales, profitability, and member experience.
Role type
Senior retail operations manager (multi-site)
Builds
Travel service centers for CAA-Québec members
Domain
Retail / Automotive services
Required skills
Multi-site management, P&L management, performance analysis, team leadership, change management, complex client issue resolution
Preferred skills
Coaching, continuous improvement, agile decision-making
Technologies
N/A
Responsibilities
Deploy organizational directions on the ground, identify growth opportunities, analyze performance indicators, develop and support deputy managers, conduct regular follow-ups on priorities, ensure client experience standards, handle complex client situations, manage budgets, collaborate on process standardization, foster a culture of continuous improvement
Seniority
Senior, hands-on IC
