Directeur(trice) des centres Voyages – Couronne Sud
Core
Lead and manage multiple travel centers to drive sales, profitability, and member experience growth.
Role type
Senior retail operations manager (multi-site)
Builds
Travel centers (insurance, financial services, and travel products)
Domain
Retail / Financial Services / Insurance
Deliverable
product features
Required skills
Multi-site management, sales performance analysis, budget management, team leadership and coaching, operational standardization, complex client issue resolution
Preferred skills
Strategic growth planning, continuous process improvement, rapid decision-making
Responsibilities
Deploy organizational directions and implement them on the ground; Identify growth opportunities and optimize performance; Analyze KPIs and mobilize teams to exceed sales and profitability targets; Develop and support deputy directors; Manage budgets and monitor financial results; Ensure consistency of client experience standards; Handle complex client situations; Collaborate to standardize processes across centers.