Senior Customer Success Manager
Core
Lead relationships with strategic financial institution customers to drive retention, renewal, and growth for Bankruptcy Risk solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Bankruptcy Risk monitoring and recovery solutions for financial institutions
Domain
Financial Services / Risk Management / Compliance
Deliverable
production ML models
Required skills
Enterprise account management, executive relationship leadership, commercial acumen, analytical forecasting, complex product implementation
Preferred skills
Bankruptcy/collections/lending domain expertise, B2B SaaS experience, Salesforce/HubSpot proficiency
Technologies
Salesforce, HubSpot
Responsibilities
Own retention and renewal strategy for strategic accounts, develop account-specific growth strategies, monitor customer health and execute recovery plans, partner with Sales on growth opportunities, lead senior-level business reviews, manage onboarding and implementation, drive product improvements via feedback, provide tailored user education, resolve service issues, lead and motivate the team, optimize internal processes
Seniority
Senior, hands-on IC
