Partner Support Specialist | On-Site, Dagupan
Core
Onboard new clients, lead client conversations, troubleshoot platform issues, and drive resolution from first contact through closure.
Role type
Senior IC Partner Support Specialist (SaaS)
Builds
Client adoption, successful onboarding, and resolved support tickets
Domain
SaaS / B2B Services
Deliverable
client delivery
Required skills
Client onboarding, troubleshooting, root cause analysis, difficult conversation management, cross-functional collaboration, project prioritization
Preferred skills
Healthcare/telehealth experience, CRM/ticketing system familiarity, sales expansion knowledge
Technologies
CRMs, ticketing systems, support platforms
Responsibilities
Lead client kickoff calls and training sessions, monitor client adoption and identify issues, troubleshoot workflow and process problems, translate client issues for engineering, track issues to resolution, gather feedback for process improvement, collaborate with sales on renewals and upsells
Seniority
Mid-level, hands-on IC