Partner Support Specialist | WFH SA
Remote
Core
Lead client onboarding, troubleshoot platform issues, and drive adoption for SaaS clients.
Role type
Senior IC Partner Support Specialist
Builds
Client success outcomes and platform adoption
Domain
SaaS / Technology
Deliverable
client delivery
Required skills
Client onboarding, troubleshooting, root cause analysis, difficult conversation management, project prioritization, feedback gathering, process improvement, upsell identification
Preferred skills
Healthcare/telehealth experience, Product/Engineering collaboration, CRM/ticketing system familiarity, commercial account growth
Technologies
Microsoft Teams, Office 365, Windows 11, CRMs, ticketing systems