Sales Specialist
Core
Handle inbound and outbound calls to assess customer eligibility, explain services, and guide qualified customers toward enrollment.
Role type
Sales Intake Specialist (Call Center)
Builds
Customer enrollment for specific services
Domain
Customer service / Sales
Deliverable
client delivery
Required skills
Active listening, questioning skills, empathy, objection handling, multitasking, documentation, system navigation, self-starter mindset
Preferred skills
Previous sales or customer service experience, confidence in guiding conversations, resilience, adaptability (via careerplan.io/jobs/BA-006-07-27C-FF-60B-sales-specialist-at-resolvglobal)
Technologies
Multiple software systems
Responsibilities
Handle high volume of inbound and outbound calls, determine potential eligibility, educate customers about services, address concerns and objections, manage follow-ups and documentation, navigate software systems
Seniority
Individual Contributor