Sales Specialist
Core
Handle inbound and outbound calls to assess customer eligibility, explain services, and guide qualified customers toward enrollment.
Role type
Sales Intake Specialist (Call Center) (via careerplan.io/jobs/BA-006-07-27C-2A-604-sales-specialist-at-resolvglobal)
Builds
Customer enrollment for services
Domain
Customer service / Sales
Deliverable
client delivery
Required skills
Active listening, questioning skills, empathy, objection handling, multitasking, documentation management, self-starter mindset, adaptability
Preferred skills
Previous sales or customer service experience, confidence in guiding conversations, resilience, attention to detail
Technologies
Multiple software systems
Responsibilities
Handle high volume of inbound and outbound calls, determine customer eligibility, educate customers on services, address concerns and objections, manage follow-ups and documentation, navigate software systems while speaking with customers
Seniority
Individual Contributor, Entry to Mid-level