Netanya- Tech Lead Proactive Support AI Engineer
Core
Build and lead a team to create an agentic AI engine that reads support tickets, correlates them with deployment and monitoring data, and performs automated diagnosis and safe auto-remediation to prevent problems before they reach production.
Role type
Senior IC machine-learning engineer (agentic AI) with team leadership responsibilities
Builds
Production agentic AI systems for proactive support and automated remediation
Domain
IT Operations / SaaS Support / Cloud Infrastructure
Deliverable
production ML models
Required skills
Python, LLM-based agent development, production system architecture, SQL, cloud platform deployment (Azure), observability data analysis, team mentoring
Preferred skills
Agent orchestration frameworks (LangChain, MCP), prompt engineering, observability platforms (Grafana, Prometheus), Azure AI Foundry/OpenAI, Kubernetes/Docker, ITSM integration (ServiceNow)
Technologies
Python, Azure, LangChain, MCP, Grafana, Prometheus, ServiceNow, Kubernetes, Docker, Azure OpenAI
Responsibilities
Design agent architecture and write production code; coach engineers on production-grade AI practices; own AI triage and diagnosis agents; implement guarded auto-remediation; integrate signals from deployments, monitoring, and ticketing systems; partner with R&D and Delivery teams to shift support left.
Seniority
Senior, hands-on IC with team leadership
