Upper Galilee - Tech Lead Proactive Support AI Engineer
Core
Build and lead a team to create a production agentic AI engine for proactive support that diagnoses issues and automates fixes based on support tickets, logs, and monitoring data.
Role type
Senior IC machine-learning engineer (agentic AI) with team leadership responsibilities
Builds
Production agentic AI systems for IT support triage, diagnosis, and guarded auto-remediation
Domain
IT Operations / Support / Cloud Infrastructure
Deliverable
production ML models
Required skills
Python, LLM-based agent development, SQL, cloud platform deployment (Azure), observability data analysis, team leadership
Preferred skills
Agent orchestration frameworks (LangChain, MCP), observability platforms (Grafana, Prometheus), Azure AI Foundry, Kubernetes/Docker, ITSM integration (ServiceNow)
Technologies
Python, Azure, LangChain, MCP, Grafana, Prometheus, ServiceNow, Kubernetes, Docker
Responsibilities
Architect agent systems and write production code; mentor engineers on AI engineering practices; integrate multi-source data (tickets, logs, traces) into a unified engine; implement safe auto-remediation workflows; partner with R&D and Delivery teams to shift support left.
Seniority
Senior, hands-on IC with team leadership
