Community / Program Manager
Core
Launch and lead a user testing initiative for ElliQ, an AI-powered companion robot for older adults, by building a community of users in Japan and managing feedback loops.
Role type
Beta Community Program Manager
Builds
A dedicated community of ElliQ older adult users in Japan
Domain
Elderly care technology / Human-Robot Interaction (HRI)
Required skills
User acquisition and screening, onboarding management, content creation for older demographics, feedback pipeline design, proactive phone outreach, data synthesis, first-line technical support, hardware logistics coordination (via careerplan.io/jobs/B3-00B-CC-C6A-community-program-manager-at-intuition-robotics)
Preferred skills
Community management experience, experience working with older demographics
Technologies
None explicitly listed
Responsibilities
Define recruitment criteria and lead outreach to find suitable older adults across Japan; Vet applicants to ensure tech capability and demographic fit; Create onboarding guides, FAQs, and engagement newsletters; Manage regular touchpoints via phone, mail, email, or messaging apps; Design and manage feedback mechanisms including surveys and structured interviews; Conduct proactive phone check-ins to gather qualitative feedback; Translate raw user feedback into actionable data points; Act as primary point of contact for technical glitches and hardware issues; Coordinate delivery, return, and replacement of robots; Escalate complex issues to Global Customer Success and Engineering teams
Seniority
Early-career / Graduate level
