Cloud Services Engineer
Core
Act as a liaison between clients and internal operations teams to ensure cloud orchestration and automation meet SLAs with minimal downtime.
Role type
Senior Cloud Services Engineer (Operations & Liaison)
Builds
Cloud orchestration and automation systems
Domain
Cloud Infrastructure / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python, Cloud orchestration and automation tools, Performance metrics analysis, SLA management, Cross-functional coordination
Preferred skills
Team leadership, Knowledge sharing, Problem-solving
Responsibilities
Serve as primary point of contact for client support and escalations, Monitor service delivery health and explain performance risks, Conduct performance meetings to share consumption data and trends, Coordinate cross-functional efforts to enhance operational efficiency, Support junior team members with guidance
Seniority
Senior, hands-on IC with team management responsibilities