Technology Support Engineer
Core
Design, develop, and govern enterprise-scale observability solutions using Dynatrace to ensure production stability and drive modernization across applications, infrastructure, and cloud environments.
Role type
Senior IC Observability Engineering Lead (Dynatrace SME)
Builds
Enterprise observability platforms, automated incident workflows, reusable engineering templates, and governance frameworks for telemetry.
Domain
Cloud Infrastructure & Observability Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Dynatrace APM, DQL, Grail, OpenPipeline, OpenTelemetry, Terraform, Python, JavaScript/TypeScript, Kubernetes, AWS, Azure, GCP, ServiceNow integrations, SRE practices, AIOps
Preferred skills
Splunk, Datadog, Davis AI, GenAI/Agentic AI awareness, CI/CD automation
Technologies
Dynatrace SaaS, OneAgent, ActiveGate, DQL, Grail, OpenPipeline, OpenTelemetry, Terraform, Python, JavaScript/TypeScript, Shell, ServiceNow, Kubernetes, OpenShift, AWS, Azure, GCP
Responsibilities
Lead Dynatrace observability strategy and architecture; Design and implement cross-platform observability solutions; Develop reusable DQL queries, dashboards, and alerting patterns; Own Dynatrace integration with ServiceNow and ITSM platforms; Lead complex production incident investigations and technical RCA; Establish observability governance and OneAgent deployment strategies; Mentor engineers and provide technical guidance to DevOps and SRE teams.
Seniority
Senior, hands-on IC with strategic leadership
