Application Support Engineer
Core
Act as a software detective to proactively monitor, diagnose, and resolve issues across critical business system components to ensure continuous service availability.
Role type
Application Support Engineer
Builds
Stability and efficiency of essential business operations
Domain
Cloud infrastructure and business application support
Deliverable
client delivery
Required skills
AWS Architecture, troubleshooting complex application and infrastructure issues, analyzing system logs and performance metrics, automation tools, scripting languages
Preferred skills
DevOps, GitOps, cross-functional collaboration
Technologies
AWS, GitOps
Responsibilities
Proactively monitor and diagnose issues across various critical business system components, collaborate with cross-functional teams to ensure seamless integration and support of business applications, document and communicate findings and resolutions clearly to stakeholders and team members, assist in the development and improvement of support processes and tools to enhance operational efficiency, provide guidance and support to junior team members to foster knowledge sharing and skill development
Seniority
Mid-level, hands-on IC