Technology Support Engineer
Core
Administer, troubleshoot, and optimize Alcatel-Lucent Enterprise OmniPCX Enterprise (OXE) telephony platforms to ensure high availability of business-critical voice services.
Role type
Unified Communications Engineer (Telephony)
Builds
Production voice services and telephony infrastructure
Domain
Enterprise Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Alcatel-Lucent Enterprise OmniPCX Enterprise (OXE) administration, SIP/RTP/ISDN protocols, call routing and numbering plan management, MACD request management, log and trace analysis, SIP trunk and PSTN configuration, SBC and gateway integration, ITIL service management
Preferred skills
24x7 operations experience, Avaya/Cisco/Microsoft Teams ecosystem integration, ServiceNow workflows, QoS and VLAN knowledge
Technologies
OmniVista, OXE management utilities, SIP, RTP, ISDN, ALE IP phones, DECT, SBCs, ServiceNow
Responsibilities
Administer call servers, media gateways, and survivability components; Perform user provisioning and call routing configuration; Provide L2/L3 support for voice incidents including call failures and registration issues; Analyze logs and traces to identify root causes; Execute approved changes via CAB processes; Monitor system health and support platform upgrades.
Seniority
Mid-Senior, hands-on IC