Application Support Engineer
Core
Act as a software detective to investigate and resolve issues across components of critical business systems, ensuring smooth operation of essential infrastructure.
Role type
Senior Application Support Engineer (Network Infrastructure)
Builds
System stability and optimized support processes for critical business systems
Domain
IT Operations / Network Infrastructure
Deliverable
client delivery
Required skills
Network infrastructure troubleshooting, network protocol analysis, hardware/software component diagnosis, log analysis, root cause analysis, network security principles, cross-functional coordination
Preferred skills
Team leadership, mentoring, process improvement
Technologies
Network protocols, network hardware, network software
Responsibilities
Collaborate and manage the team to perform; Lead efforts to improve system stability and optimize support processes; Mentor junior team members; Engage with multiple teams to contribute on key decisions; Provide solutions to problems for immediate and cross-functional teams
Seniority
Senior, hands-on IC with team leadership