Application Support Engineer
Core
Act as a software detective to investigate and resolve issues across various components of critical business systems, ensuring smooth operation of essential infrastructure.
Role type
Senior Application Support Engineer (Network Infrastructure)
Builds
Critical business system stability and reliability
Domain
IT Operations / Network Infrastructure
Required skills
Network infrastructure expertise, network protocols, hardware troubleshooting, system failure analysis, log analysis, root cause analysis, network security principles, cross-functional coordination, team leadership, mentoring
Preferred skills
None stated
Technologies
Network protocols, hardware, software components
Responsibilities
Investigate and resolve issues within multiple components of critical business systems; Collaborate with different teams to provide solutions; Lead efforts to improve system stability and optimize support processes; Mentor junior team members to enhance technical and problem-solving skills.
Seniority
Senior, hands-on IC with leadership responsibilities
