Test Automation Engineer
Core
End-to-end quality engineering for Java-based contact centre applications, focusing on IVR testing, automation, and system stability.
Role type
Senior Test Automation Engineer (IVR/Contact Center)
Builds
Automated test suites and validated IVR call flows for contact center platforms
Domain
Telecommunications / Contact Center / Java Backend
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automated Testing, IVR testing, Java application testing, JMeter, Performance testing, Manual testing, Test case design, Call flow validation, SIP/CTI concepts
Preferred skills
Contact Center concepts (SIP, call routing, CTI), Troubleshooting complex telephony environments
Responsibilities
Perform functional, regression, and integration testing of IVR systems and Java-based backend services. Design and execute test cases and test scripts for end-to-end IVR call flow testing. Conduct performance and load testing of IVR systems using JMeter. Perform manual testing for new call flows, voice prompts, and routing logic. Validate IVR behavior, DTMF input handling, and call transfer scenarios. Collaborate with development and operations teams to troubleshoot issues and verify defect fixes. Document test results, defects, and prepare test summary reports.
Seniority
Senior, hands-on IC
