Service Site Lead
Core
Lead service operations and manage a team of 5-8 engineers to deliver metrology tool service contracts and support semiconductor manufacturing customers.
Role type
Senior Service Site Lead
Builds
Service delivery and customer support for metrology solutions
Domain
Semiconductor manufacturing / Metrology
Deliverable
client delivery (via careerplan.io/jobs/A5-007-7A-C6F-service-site-lead)
Required skills
Team leadership, service contract management, technical escalation handling, resource allocation, inventory management, training program development, customer relationship management
Preferred skills
Cleanroom experience, fab service protocol knowledge, stress management
Technologies
Metrology tools, warehouse management systems
Responsibilities
Lead overall account performance and service business strategy; manage a team of 5-8 engineers; act as primary owner for Level 1 and Level 2 service escalations; oversee resource allocation for new tool installations; ensure parts inventory accuracy; deliver warranty and service support; promote value-added service products.
Seniority
Senior, hands-on IC with team management