Spécialiste Support Services Financiers (Télétravail complet possible depuis Caen)
Core
B2B support specialist for a financial management SaaS platform, acting as the central liaison between clients (business owners and internal accountants) and technical/product teams to resolve issues and drive product improvements.
Role type
Senior B2B Customer Support Specialist (Financial Services)
Builds
Pennylane, a financial management and accounting software platform for SMEs and accounting firms.
Domain
Fintech / Financial Services / SaaS
Deliverable
client delivery
Required skills
B2B support experience, banking system knowledge, financial services background, complex issue investigation, stakeholder management, product feedback synthesis
Preferred skills
experience with internal business advisory, knowledge of current Fintech products, interest in technology
Technologies
SaaS platforms, financial management software
Responsibilities
Receive, qualify, and resolve client requests related to financial services; escalate technical issues to engineering teams; create and update client support documentation; act as a voice of the customer to product teams; identify areas for product improvement.
Seniority
Mid-to-Senior, hands-on IC
