NAB Remediation Advisor
Core
Handle inbound and outbound calls to verify customer identities and process KYC/AML documentation for NAB individual customers.
Role type
Customer service representative (KYC remediation)
Builds
Customer identity verification and compliance documentation packages
Domain
Banking / Financial Services / Anti-Money Laundering
Required skills
Inbound/outbound call center experience, customer authentication, KYC document processing, regulatory compliance knowledge, attention to detail, resilience
Preferred skills
Familiarity with AUSTRAC requirements, dual monitor setup
Responsibilities
Receive up to 45 inbound calls daily, make follow-up remediation calls, verify customer IDs and TFN/ABN, confirm Source of Wealth and Source of Income documents, apply Customer Identification Procedures (ACIP)
Seniority
Entry-level / Junior