Community Lead
Core
Manage MYOB's online community forum and social channels to foster engagement, provide support, and translate community feedback into business insights.
Role type
Community Lead (SaaS)
Builds
Online community platforms and engagement programs
Domain
Business software / SaaS
Deliverable
product features
Required skills
Community management, moderation, customer empathy, written/verbal communication, data analysis, cross-functional collaboration
Preferred skills
Experience in technology or SaaS environments, familiarity with CRM and digital engagement platforms
Responsibilities
Develop initiatives to grow community participation, moderate forum and social channel conversations, monitor public review platforms and track sentiment, build connections through virtual events, convert feedback into actionable insights, collaborate with Product and Customer Success teams