Global Operations Specialist
Core
Provide dedicated support for complex and critical customer issues, safety concerns, and escalated cases across Match Group brands (Tinder, Match.com, etc.) during APAC timezone.
Role type
Senior IC Global Operations Specialist (Trust & Safety & Customer Care)
Builds
Sustainable operational solutions for user safety and customer experience
Domain
Dating & Social Networking / Trust & Safety
Deliverable
client delivery
Required skills
Complex case investigation, policy enforcement, cross-functional collaboration, process improvement, critical thinking, time management, technical troubleshooting, project coordination
Preferred skills
Zendesk knowledge, subject matter expertise in Trust & Safety, mentoring capabilities, proactive project management
Technologies
Zendesk
Responsibilities
Investigate and resolve complex escalations related to Trust & Safety and customer support; Review bug reports and application functionality issues partnering with Engineering; Review and address sensitive content including harassment and hate speech; Gather and analyze user feedback for new product launches; Identify opportunities to improve processes and operational efficiency.
Seniority
Senior, hands-on IC