Financial Support Officer Hybrid
Core
Manage a portfolio of customers seeking financial hardship assistance, negotiating repayment arrangements and delivering practical financial solutions.
Role type
Financial Support Officer (Hardship/Collections)
Builds
Repayment plans and customer outcomes for Nissan Financial Services
Domain
Financial services / Auto finance
Deliverable
client delivery
Required skills
Negotiation, problem-solving, communication, relationship building, empathy, organizational skills
Preferred skills
Experience in collections, hardship, financial services, banking, customer service, contact centres
Responsibilities
Support customers seeking financial hardship assistance, negotiate suitable repayment arrangements, resolve customer enquiries efficiently, ensure compliance with NCCP guidelines and internal policies, collaborate with cross-functional teams, contribute ideas to improve customer experience and business processes