Customer Service Officer
Core
Support builders, suppliers, and internal stakeholders by delivering accurate, timely, and professional customer service in a fast-paced environment.
Role type
Customer Service Officer / Builder Liaison
Builds
Smooth, stress-free customer experience for building and construction materials
Domain
Building and construction materials
Deliverable
client delivery
Required skills
proactive communication, problem-solving, multitasking, time management, data entry, order processing, delivery coordination, relationship management
Preferred skills
experience in building or plumbing industry
Responsibilities
Build and maintain strong relationships with builders and trades; Data entry of orders and process quotes; Answer incoming and make outgoing calls; Coordinate delivery stages and manage timelines; Troubleshoot issues and provide practical solutions; Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport