Systems Coordinator [Quality & WHS] - Telehealth
Core
Establish and maintain Quality and Workplace Health and Safety (WHS) management systems and processes for a high-growth telehealth company.
Role type
Systems Coordinator (Quality & WHS)
Builds
Quality and WHS management systems, training protocols, and risk management frameworks.
Domain
Telehealth / Health Services
Required skills
Quality management system design and implementation, WHS compliance monitoring, risk management system development, ISO certification support, staff training and education, legislative compliance tracking, internal audit review, strategic planning, project management.
Preferred skills
Health services sector experience, telehealth or call centre environment experience.
Responsibilities
Review current operating processes and governance; Support implementation of robust Quality & WHS Management Systems; Develop training modules for staff and contract team members; Monitor performance against quality standards and KPIs; Assist in obtaining ISO 9001:2015 and ISO 13131:2017 accreditation; Manage the risk management system to identify and assess threats; Monitor relevant legislation and regulations to ensure operational compliance.
Seniority
Mid-level, hands-on IC